We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can sometimes go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please get in contact with the surgery to take this up with our Practice manager.

Please see the attatched form for more information on how NHS Scotland handles complaints, and how to escalate your complaint should the need arise: here